Contact Us

Customer Care

In keeping with our published standards, hexclad provides customer support for product questions, orders, delivery, returns, exchanges, payments, and privacy requests. For clarity, customer service operates Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Support Channels

In keeping with our published standards, customers can write to Support@hexclply.shop or telephone (701) 585-6425. Consistent with these terms, the store's physical address is 643 Reeves Dr, Grand Forks, North Dakota 58201, United States.

Time-Sensitive Requests

As a service commitment, include the order number and a concise description so the team can identify the request efficiently. Where applicable, a cancellation may be requested before shipment; after shipment, the Refund Policy governs returns and exchanges.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (701) 585-6425
Physical and return address: 643 Reeves Dr, Grand Forks, North Dakota 58201, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclply.shop