Refund Policy

Returns and Exchanges

To keep expectations transparent, a 30-day return and exchange window begins when an eligible order is delivered by hexclad. In keeping with our published standards, we ask customers to preserve the product, accessories, and available order information for the return review.

Return Shipping Responsibility

For clarity, the merchant pays return shipping for approved no-reason returns and exchanges. For a straightforward customer experience, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

No-Reason Return Exclusions

Under this standard, the no-reason return option does not cover customized products, clearance or Final Sale merchandise, gift cards, or opened intimate or hygiene-sensitive products. Consistent with these terms, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Refund Processing

For eligible requests, a return must be authorized through customer service before it is shipped to the return location. Where applicable, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

Order Cancellation

Where applicable, contact us promptly to cancel before shipment; once shipped, the Refund Policy governs the request. Where applicable, returns use 643 Reeves Dr, Grand Forks, North Dakota 58201, United States by default, subject to any different authorized address supplied for the specific request.

Business Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 643 Reeves Dr, Grand Forks, North Dakota 58201, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclply.shop
Phone: (701) 585-6425