Shipping Policy

Shipping Coverage

As a service commitment, orders placed with hexclad can be shipped only within the United States. In practical terms, every U.S. order receives free standard shipping under this policy.

Processing and Transit

In practical terms, orders are normally processed within 1–2 business days before dispatch. For eligible requests, standard delivery generally requires 4–6 business days in transit after the order ships.

Tracking and Delivery Updates

In practical terms, tracking information is provided when the order ships so customers can follow delivery progress. In keeping with our published standards, carrier scans, severe weather, address problems, and other circumstances outside reasonable control may affect estimates.

Address Accuracy and Support

Consistent with these terms, please confirm the delivery address at checkout and notify customer service quickly about a possible error. For eligible requests, requests received before shipment may be cancelled, while shipped orders are handled through the Refund Policy.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclply.shop
Phone: (701) 585-6425
Physical and return address: 643 Reeves Dr, Grand Forks, North Dakota 58201, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)